Assessor Resource
MEM23118A
Apply production and service control techniques
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to individuals who are required to control production and/or service delivery processes to ensure quality and for product manufacture or the provision of services to defined quality and operational requirements. It is suitable for people working as service providers, supervisors or technicians and those pursuing manufacturing, engineering or related technical qualifications and careers.
This unit of competency covers the application of techniques for production and service control to maintain efficient and effective supply of product or service delivery to customers and to provide data for improvements to enhance competitiveness. This unit includes monitoring and measurement of quality, costs, quantities and reliability of processes in the value chain, including maintenance activities to ensure customer requirements. It requires the use of statistical process control (SPC), and control charts and the graphical representation of results.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)